Does your organization want to expand its employment options to include customized employment and downsize its facility-based services? If so, this shift may require a new or different way of doing business including changes in staff roles and job descriptions. In the process, staff may experience rapid changes in their roles, or sometimes these changes may happen slowly. In either case, staff will have questions about how a shift in providing services may impact the agency and their jobs. This is not unusual and a natural part of the change process. The following questions are typical ones that may be asked by staff when organizations work to assist individuals with disabilities in achieving customized employment outcomes.